We collect your personal information because it assists us in delivering a high level of customer service.
When you provide Operational Intelligence with your name, email address, mailing address, or telephone number, Operational Intelligence representatives and authorized affiliates may use the provided information to alert you to product updates, special offers, updated information, new products, and other Operational Intelligence information. Other than Operational Intelligence representatives and authorized affiliates, Operational Intelligence does not offer, sell, or otherwise make available any user-provided information to third parties.
Web Site and Cookies
Operational Intelligence website utilizes visitor log files or cookies as well as hosted tracking with our website. The information we collect is used to create a better experience on our website and within our own products. The data collected from these visitor cookies and hosted tracking does not collect any personally identifiable information and is used in aggregate form only.
Protecting Your Personal Information
While Operational Intelligence strives to protect the personal information you submit to us, no data transmission over the Internet is 100% secure. Once your information has been received by Operational Intelligence, we will make our best effort to ensure the safety and security of our systems.
At times, Operational Intelligence may hire other companies to provide limited services on our behalf. Such limited services include but are not limited to, order fulfillment, direct mail services, and answering customer questions about products and services. These companies will only be provided with the information they need to perform the service, and they are strictly prohibited from using that information for any other purpose.
Finally, we will make every effort to preserve the privacy of our Partners / Resellers, and only if required by law to disclose personal information.
Operational Intelligence is committed to developing long-lasting relationships based on trust. As such, Operational Intelligence will do everything in its power to ensure that your right to privacy is maintained and protected.
2. Information We Collect
Operational Intelligence may request or collect personal information from online users in a variety of ways, through online contact forms, and other instances where users are invited to volunteer such information.
The information we collect is personal information that identifies you personally, such as:
- First & last name
- Postal address
- Telephone and fax numbers
- E-mail address
- Credit card information
- Other billing information
3. What are Cookies?
A cookie is data stored on the user’s computer tied to information about them. We may use both session ID cookies and persistent cookies. For session ID cookies, once you close your browser or log out, the cookie terminates and is erased. A persistent cookie is a small text file stored on your computer’s hard drive for an extended period of time.
Your browser’s help file contains information and instructions for removing persistent cookies. Session ID cookies may be used by Operational Intelligence to track user preferences while the user is using our Services. They also help to minimize load times and save on server processing. Persistent cookies may be used by Operational Intelligence to store whether, for example, you want your password remembered or not, and other information. Cookies used on the Operational Intelligence website do not contain personally identifiable information.
4. Log Files
Like most standard websites, we use log files. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and the number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. However, none of the information stored in our log files, including but not limited to IP addresses, is linked to personally identifiable information.
5. How we use this Information
Operational Intelligence may use the personally identifiable information collected to contact customers regarding products and services offered by Operational Intelligence and, to the extent the User has agreed to it, by its trusted affiliates, independent contractors, and business partners.
We may also use this information for research purposes regarding the effectiveness of our Services and marketing and sales efforts. Operational Intelligence will not in any way share this information with a third party either for free or by selling it, unless you specifically authorize such disclosures.
6. Disclosure of Information
Operational Intelligence may also disclose aggregate, anonymous, data based on information collected from users to investors and potential partners. In such cases, statistical information only will be disclosed and personally identifiable data will be kept strictly confidential. In case Operational Intelligence is sold, the information collected from users may be transferred to the new owners.
7. Special Offers and Updates
Our customers and users will occasionally receive information on products, services, special deals, and possibly a newsletter. Out of respect for the privacy of our users, we present the option to not receive these types of communications.
8. Service Announcements
On rare occasions, it is necessary to send out a strictly service-related announcement, if, for instance, our service is temporarily suspended for maintenance. Generally, users may not opt out of these communications, though they can deactivate their accounts. However, these communications are not promotional in nature.
9. Maintenance of Information
The information provided to Operational Intelligence is saved indefinitely and may be stored on one or more databases directly or indirectly maintained by Operational Intelligence. Operational Intelligence employs industry-standard security measures to protect the confidentiality of the information.
10. Legal Disclaimer
Though we make every effort to preserve your privacy, we may need to disclose personal information when required by law, if we have a good-faith belief that such action is necessary and required to comply with a current judicial proceeding, a court order or legal process served on Operational Intelligence.